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What are my assessments for?
This is different from one Association to the next. Your association’s governing documents explain in
detail what both you and your Association are responsible for. Your assessments are generally used to
pay for the common areas of the association that everyone enjoys. Many people do not realize that
within a covenant protected community the association can be responsible for paying for the private
utilities such as street lights and roads; the amenities the association has to offer; insurance;
landscaping of the common grounds among other things such as social events in the community.
The assessments are what keep the association running.
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Are my assessments mandatory?
In most cases, yes. Some associations do have voluntary memberships, but most do not. This information
will be covered in your covenants. If you have a mandatory membership association then you are required
to pay your association assessments. Failure to pay your assessments could lead to late fees, collections,
liens filed on your property, etc.
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What do I do if I am going to be late paying my assessment?
Every association has different rules and regulations on paying assessments based upon their covenants.
Many associations charge late fees if the assessments are not paid on time because the association needs
to be able to pay their bills on time. If you are going to be late paying your assessment
contact our office to speak to your association manager to discuss it.
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Can I set-up a payment plan for my assessments?
The answer to this question varies. Again, each association is different based upon the covenants.
Some associations leave the discretion up to the Board of Directors. If you are in need of a payment plan
please contact your association’s manager in writing to discuss further.
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Can I pay my assessment over the phone?
No, at this time we do not accept payments over the phone. You can mail
a check or
pay online.
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Can I pay my assessment online? Is there a fee to do so?
Yes, you can pay your assessment online through your
homeowner account.
There is a processing fee charged by our payment processing company. For paying via e-check,
the fee is $1.99 per payment. For paying with debit or credit card, the fee is 3.5% of the total
amount paid, per payment. If you do not have an account,
registration process
is very easy. For more information
on how to use your online account please read our
help section.
*Please note: we do not accept VISA payments*
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How long does it take for an online payment to show up on my account?
Online payments show up immediately after the payment is made to the account.
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Do I have to pay my assessments online or can I pay with a check or cash?
You do not have to pay your assessments online. You are welcome to mail in a check or money order;
however we do NOT accept cash. Please make all checks or money orders payable to your Association
and mail them to P.O. Box 1088, Commerce, GA 30529.
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What information do I need to include on my check?
How you fill out your check for your assessments is very important. Your check should be made out to your
association NOT Tolley Community Management. You also must include your account number on the check as well.
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Do I mail my assessments to your office?
No. Your assessments should be mailed to:
- Your Association’s Name
- C/O Tolley Community Management
- PO Box 1088
- Commerce, GA 30529
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How can I find out what my account balance is?
Your account balance and transaction history are available in your
homeowner account. In your homeowner’s account you will have access to your account information, as well as,
important information about your association. If you have any questions about the information in your account
please feel free to call our office at 770-517-1761.
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What is an ACC Request?
ACC stands for Architectural Control Committee. When you live in a covenant protected community you must get approval
before making large changes to the exterior of your home because this affects the flow of the community and also can
affect property values. As a general rule of thumb, if it’s on the exterior of the home you should get approval before
making changes. Without getting approval for these changes you could get fined or be forced to change it back and we do
not want to see that.
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How do I submit an ACC request?
You can fill out an ACC Request online through your homeowner account. If you prefer to do it by hand,
once your request form has been filed out in its’ entirety, you can either e-mail the form and drawings
to
acc@tolleycm.com, fax, or mail your completed form to:
- Tolley Community Management
- 8295 Highway 92
- Woodstock, GA 30189
- Fax: 770-517-1661
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Where can I find a copy of the covenants?
A copy of the covenants should have been provided to you after you closed
on your home. If you do not have a copy, you can log into your
homeowner account to find this information. The documents for your association
are located under the Document section, which you can find by using the black navigation bar along the top of the page.
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How can I find out what the association covers and what the amenities are?
This information will be covered in your
association documents which can
be viewed in your homeowner account. If you have any questions about
your documents please feel free to contact your community manager.
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I don’t have a key to our pool, how can I get one?
Please contact
access@tolleycm.com. Sometimes there are requirements
such as being current on your account.
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I want to rent out my house, can I do that?
This information varies from association to association. Some associations have a cap on the number of homes
that are allowed to be tenant occupied at any given time. It’s important that you read your association
documents to find out the policies and procedures for your particular association. If approval is required
prior to renting, contact
ownerleasing@tolleycm.com
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How do I become a board member?
This depends on your community’s documents. Generally, once per year, prior to the association’s annual meeting you
will receive a letter in the mail that will give you important information about the upcoming annual meeting.
Attached to this letter will be a nomination application where you nominate yourself or someone you know to
be on the board of directors. At the annual meeting the homeowners will be able to vote on the volunteers
who are running for the board.
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How do I report a violation or issue in our community? Is it confidential?
To report an issue or violation in your community please contact your community manager. Your
manager will note the violation and will look into it. This information is very confidential.
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My association receives a community newsletter. Can I advertise my business in it?
The company that creates the association newsletters is always looking
for businesses who would be interested in advertising. The advertising
fee helps the association to be able to provide this service to its
residents. For more information contact our office.
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I have a closing request, where do I send it to?
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What is the turnaround time for a closing letter to be completed?
Typically, it takes 2-3 business days to complete a closing request. If you have
any questions regarding the status of a closing letter, please call us at 770-517-1761.
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I would like to become a vendor for your company, what information do you need?
We require that all vendors be properly licensed and insured. Before allowing a new
vendor to work with us we must have a certificate of insurance sent over directly from the
insurance company. Please make sure the insurance certificate is made out to Tolley Community Management.
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Do you pay vendors electronically? What information do you need?
We do have the capability to pay our vendors electronically. There is no need to wait for a check; we can send it to your bank account allowing the funds to be available quicker. Please contact our Accounting Department for more information.
